Refund & Cancellation Policy

Clear billing and cancellation expectations.

One-time services are custom digital services. Fees are non-refundable after work begins, except where required by law. For Website Launch only, a refund may be considered when a material included component is missing or the website cannot be correctly generated or delivered within the approved Website Launch scope after Cadrivio has had a reasonable opportunity to correct it. This does not cover missing customer content, inaccurate facts, delayed approvals, inaccessible accounts, third-party outages, or work outside the approved scope. Third-party costs, ad spend, provider fees, domains, and work already performed are not refundable unless Cadrivio agrees in writing. Month-to-month recurring services may be cancelled with 30 days’ written notice by email to support@cadrivio.com; amounts already due remain payable and service may pause after failed payment.